Miles
Customer Support
AI Customer Support Rep
Resolve customer questions, troubleshoot issues, and handle routine requests across every channel.
Resolve More TicketsHire an AI Support Employee
Deliver instant support, resolve more customer issues, reduce agent workload, and scale service without adding headcount.
Miles
AI Customer Support Rep
Alex
AI Customer Support Specialist
Noah
AI Onboarding Specialist
See your AI Support Employee in action
See how it works across your real support workflows, systems, and customer questions.
Trusted by the worlds largest brands:
Meet your AI Support team
AI employees built to resolve customer issues, support onboarding, and keep every request moving toward resolution.
Alex
Customer Support
AI Support Specialist
Help support teams solve complex issues, find the right answers instantly, summarize conversations, and recommend the next best action.
Solve Complex Issues
Noah
Customer Onboarding
AI Onboarding Specialist
Guide new customers through onboarding, answer questions, recommend resources, book training sessions, and accelerate activation.
Onboard Customers Faster
Sofia
Customer Success
AI Customer Success Manager
Re-engage inactive customers, schedule implementation meetings, remove onboarding roadblocks, and keep projects moving toward success.
Drive Customer SuccessAI agents handle questions.AI Support Employees own resolution.
LEGACY
AI Support Agent
- Waits for a customer to ask
- Answers one question at a time
- Works in a single channel
- Loses context between conversations
- Hands the issue back to your team
MODERN
AI Support Employee
- Proactively manages customer issues
- Owns every request through resolution
- Works across phone, email, chat, and SMS
- Remembers every customer interaction
- Updates systems, completes workflows, and closes the loop
Proven results from AI Customer Support Employees
| Working at Henry Schein
Miles — Customer Support
4,000
customer calls handled per day
80%
reduction in average handle time
50%
of inbound call volume automated
$12M
in annual cost savings
Nate Christiansen
Director of Ascend Operations, HenrySchein
“Miles now handles the repetitive support work at scale, so our people can focus on the complex customer issues where their judgment matters most.”
Start with one. Build an AI Customer Support team.
- Today
Customer Service Employee
- Next Month
Support Specialist Employee
- Next Quarter
Customer Onboarding Employee
- Later
Customer Success Employee
Questions?
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It can answer questions, troubleshoot common issues, update customer records, process routine requests, and escalate complex cases to your team.
It follows your approved knowledge and workflows. When confidence is low or an issue falls outside its scope, it escalates to a person with the full conversation history.
It connects to the systems your team already uses, so it can retrieve customer context, update records, complete workflows, and keep every interaction synchronized.
Most AI Support Employees can be configured, integrated, tested, and launched within a few weeks.
Most AI Employees cost one-fifth to one-half as much as a human employee, while delivering comparable capability and output for the role they are hired to perform.