Customer Experience
Leader
Recognizing the leaders building the customer organizations of the future. Awarded to executives driving innovation, growth, and measurable business impact.
01 / Award Categories
Recognizing the leaders shaping the future of customer experience.
Customer Experience
Thought Leader
Recognizing the voices advancing the future of customer experience. Awarded to individuals shaping the industry through research, education, bold ideas, and content.
Customer Experience
Operations
Recognizing the leaders designing the systems behind great customer experiences. Awarded to those driving AI adoption, automation, and scalable operations.
Customer Experience
Outsourcing Leader
Recognizing the leaders redefining customer experience at scale. Awarded to those advancing outsourcing, service delivery, and operational innovation.
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Virtual — 8/19/26
02 / Award nominees
Meet the nominees
Customer Experience Leader Nominees
Customer Experience Thought Leader Nominees
Customer Experience Operations Nominees
Customer Experience Outsourcing Leader Nominees
03 / Nominate
Know an outstanding customer experience leader?
Help us recognize the top talent in the industry. Nominate a peer, a leader, or even yourself for an AICX Award today.
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04 / AICX Awards
Celebrating CX excellence
Each year, the AICX Awards recognize the companies, leaders, and innovations transforming customer experience through AI. Finalists are selected for measurable impact, innovation, and industry leadership, with winners announced live during the AICX Summit.
FAQ
Frequently asked questions
There are four awards: Customer Experience Leader, Customer Experience Thought Leader, Customer Experience Operations, and Customer Experience Outsourcing Leader.
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