Handled customer support across phone, chat, and email with sub-2.5 minute resolution times, 24/7 coverage, and millions saved annually.
Nate Christiansen
Director of Ascend Operations, HenrySchein
Meet Riley
Live Chat Support Cloud Employee
Hi, I’m Riley, your Live Chat Support Specialist. I respond instantly across chat systems like Zendesk, Gorgias, and Intercom with accurate, real-time answers.
See Me In Action
How I work
Riley's Skills
What I can do
Tools & channels
Channels
Chat, Email
Tools
Capabilities
How I help your team
- Responds instantly via chat
- Troubleshoots core issues
- Escalates when needed
- Updates tickets in real time
Results
12-second
average response time
39,104
chats handled
95
percent satisfaction
Real outcomes, powered by AI Employees.
See how companies are scaling results, not headcount, by putting AI Employees to work.
Live Chat Support for AI customer support
Explore the related AI customer support page.What this role is used for
- Tier 1 ticket and call deflection
- Customer identity and account validation
- Knowledge base troubleshooting
- Escalation routing with full transcript context
When to use Riley
- Support queues contain high-volume repeatable questions
- Customers wait too long for simple answers
- Agents spend too much time collecting context before solving
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View roleProduct FAQ
Riley is a live chat support cloud employee that helps teams responds instantly via chat, troubleshoots core issues, escalates when needed, updates tickets in real time.
Riley can work across Chat, Email depending on the workflow and deployment.
Riley is part of Atonom's AI customer support category and connects to related Cloud Employees that cover adjacent workflows.