Meet Riley

Live Chat Support Cloud Employee

Hi, I’m Riley, your Live Chat Support Specialist. I respond instantly across chat systems like Zendesk, Gorgias, and Intercom with accurate, real-time answers.

See Me In Action
Riley - Live Chat Support Cloud Employee
Riley's Skills

What I can do

Tools & channels

Channels

Chat, Email

Tools

Tool 0
Tool 1
Tool 2

Capabilities

How I help your team

  • Responds instantly via chat
  • Troubleshoots core issues
  • Escalates when needed
  • Updates tickets in real time

Results

12-second

average response time

39,104

chats handled

95

percent satisfaction

Real outcomes, powered by AI Employees.

See how companies are scaling results, not headcount, by putting AI Employees to work.

HenrySchein logo
Handled customer support across phone, chat, and email with sub-2.5 minute resolution times, 24/7 coverage, and millions saved annually.

Nate Christiansen

Director of Ascend Operations, HenrySchein

Live Chat Support for AI customer support

Explore the related AI customer support page.

What this role is used for

  • Tier 1 ticket and call deflection
  • Customer identity and account validation
  • Knowledge base troubleshooting
  • Escalation routing with full transcript context

When to use Riley

  • Support queues contain high-volume repeatable questions
  • Customers wait too long for simple answers
  • Agents spend too much time collecting context before solving

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Product FAQ

What does Riley do?

Riley is a live chat support cloud employee that helps teams responds instantly via chat, troubleshoots core issues, escalates when needed, updates tickets in real time.

Which channels does Riley support?

Riley can work across Chat, Email depending on the workflow and deployment.

How does Riley fit into AI customer support?

Riley is part of Atonom's AI customer support category and connects to related Cloud Employees that cover adjacent workflows.

Want to see how I handle your chats?

See Me In Action