AI x Customer Experience Event

Free Virtual
Summit

Tickets are dead. CRM is dead. Hold music is dead. This is what comes next.

On Demand

AICX AWARDS

Celebrating the innovators shaping thefuture of customer experience.

Your chance to see what’s actually
working in AICX, and what’s just hype.

STEAL.
You'll steal ideas.
That's the whole point.
FIX.
You'll realize you're
doing some stuff wrong.
Better to fix it now before year end.
PROVE.
You'll finally know if AI in CX is hype or help.
Spoiler: both, depending on who you ask.

Keynote speakers

Leah Johns
Leah Johns

Head of Global Consumer Lab

Bain & Company

John LeBaron
John LeBaron

AI Discovery and The New CX Playbook for Commerce Brands

Pattern

Dave Elkington

Dave Elkington

CEO

Signals

Maritza Mejia

Maritza Mejia

Vice President of Operations

BaubleBar

Gabe Larsen

Gabe Larsen

CRO

Signals

Tanner Chatterley

Tanner Chatterley

CEO

OrderProtection.com

Ren Fuller-Wasserman

Ren Fuller-Wasserman

Sr. Director of Customer Experience

TUSHY

Larry Thoma

Larry Thoma

Post-Purchase Experience Expert

parcelLab

Kara (McDermott) Randle

Kara (McDermott) Randle

Customer Experience Manager

Tommy John

Sara Pereda

Sara Pereda

Global Head of Partnerships

Rivo

Caela Castillo

Caela Castillo

Director of CX

Jaxxon

Max Wallace

Max Wallace

Sr. Director of CX

Tommy John

Sam Chandler

Sam Chandler

Director of Customer Success

Kustomer

Tasnuva Awal

Tasnuva Awal

Senior CX Manager

Dr. Squatch

Julian Krenge

Julian Krenge

Founder & CPO

parcelLab

Hannah Madsen

Hannah Madsen

CX Director

Daily Harvest

Jennifer Peters

Jennifer Peters

Director, D2C

OLLY PBC

Jordan Gesky

Jordan Gesky

Associate Director of Customer Experience

True Classic

Cati Brunell-Brutman

Cati Brunell-Brutman

Head of CX

Glossier

Katie Mitchell

Katie Mitchell

CX Manager

Simple Modern

Keisha Celene Bartrem

Keisha Celene Bartrem

Head of CX

Branch

Adam Raftshol

Adam Raftshol

Head of Business Development, Sales, and GTM

Yofi

Fran Brzyski

Fran Brzyski

CEO

Hark

Cate Marques

Cate Marques

CXO

Terra Kaffe

Jessica Rose Garcia

Jessica Rose Garcia

Sr. Mgr CX & Support

OneSkin

Leeor Cohen

Leeor Cohen

Founder & CEO

Create CX and Scale Your Team

Ben Segal

Ben Segal

Director of Customer Service

Cosm

Lisa Yarrow

Lisa Yarrow

Customer Experience

Everlane

Kyle Jackson

Kyle Jackson

Fraud

Brooklinen

Michael Ludwig

Michael Ludwig

Director of Collector Experience Live + Collect

Fanatics

Jason Nyhus

Jason Nyhus

GM

Shopware

Breanna Moreno

Breanna Moreno

CX Consultant

Consultant (Hammit)

Logan Dunn

Logan Dunn

Head of E-Commerce

Wyze

Nancy Gurd

Nancy Gurd

CX Director

Caraway Home

Dov Quint

Dov Quint

Head of Storefronts

OpenStore

Eli Weiss

Eli Weiss

VP of Retention and Advocacy

Yotpo

Flora Nishihara

Flora Nishihara

Director of CX & Partnerships

Dandelion Chocolate

Fraser Bruce

Fraser Bruce

Senior Solutions Consultant

Gorgias

Alex Shamir

Alex Shamir

COO & Co-Founder

Yofi/NoFraud

Scott Gifis

Scott Gifis

CEO

NoFraud

Julia Karlin

Julia Karlin

GTM

DigitalGenius

FAQ

Register, get your link, click it. That's it. No ten-step logins, no "reset your password" nonsense. We'll drop everything you need straight to your inbox.

Not everything, honestly. That's why we built a tight agenda with zero filler. If you want to skip the fluffy "future of AI" stuff and go straight to the playbooks, we'll point you there.

Nope. Join live if you want the Q&A and networking. Or binge the recordings later like it's Netflix for Customer Experience. Your call.

You can connect, ask questions, and get real answers. If you want to just lurk, fine. But the good stuff happens when you jump in.

Because your inbox isn't going to give you the playbooks, numbers, and shortcuts you need to stay ahead. This will. And you'll probably save time in the long run by stealing what works.