AI Customer Experience Summit Live

AI x Customer Experience Event

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AICX Partners

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Agenda

Select a track then click on the session to view the session.

Time PST
Section
9:00 AM - 9:15 AM
Welcome
Gabe Larsen, Dave Elkington
9:15 AM - 9:45 AM
Keynote: The Future Consumer Meets AI
Leah Johns - Head of Global Consumer Lab, Bain & Company, Dave Elkington - CEO, Signals
9:45 AM - 10:15 AM
Panel: The Great CX Reset: What AI Is Forcing Every Brand to Change
Moderator: Alex Shamir - COO & Co-Founder, Yofi, Julian Krenge - Founder & CPO, ParcelLab, Fran Brzyski - CEO, Hark, Scott Gifis - CEO, NoFraud
10:15 AM - 10:45 AM
Keynote: AI Discovery and The New CX Playbook for Commerce Brands
John LeBaron - CRO, Pattern
10:45 AM - 11:00 AM
AICX Awards Show
Award Winners, Gabe Larsen - CRO, Signals
11:00 AM - 11:15 AM
Access to On-Demand Library Opens
Access to on-demand sessions will be available until the end of day on Dec 17th, 2025 PT

On-Demand

LIVE SESSIONS

Welcome
Gabe Larsen - Dave Elkington, Signals

Welcome

Track 1

GETTING STARTED WITH AI IN CX

Behind the Scenes with Chad: Dr. Squatch’s AI Bot
Tasnuva Awal - Sr. CX Manager, Dr. Squatch

Behind the Scenes with Chad: Dr. Squatch’s AI Bot

Track 2

SCALING AI: TURNING CX INTO REVENUE

Beyond Resolution: Using CX Signals & AI to Make Every Furniture Purchase a Win
Keisha Bartrem - Head of Customer Experience, Branch

Beyond Resolution: Using CX Signals & AI to Make Every Furniture Purchase a Win

Track 3

ADVANCED AI & OPERATIONAL EXCELLENCE

Beyond Makeup: How Glossier Uses AI to Enhance CX
Cati Brunell-Brutman - Head of CX, Glossier

Beyond Makeup: How Glossier Uses AI to Enhance CX

Track 4

VISION, LEADERSHIP & THE FUTURE OF AI

Human-Centered Automation — Balancing Agent Efficiency and Authentic Customer Experience
Jessica-Rose Garcia - Sr. Mgr CX & Support, OneSkin

Human-Centered Automation — Balancing Agent Efficiency and Authentic Customer Experience

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FAQ

Register, get your link, click it. That's it. No ten-step logins, no "reset your password" nonsense. We'll drop everything you need straight to your inbox.

Not everything, honestly. That's why we built a tight agenda with zero filler. If you want to skip the fluffy "future of AI" stuff and go straight to the playbooks, we'll point you there.

Nope. Join live if you want the Q&A and networking. Or binge the recordings later like it's Netflix for Customer Experience. Your call.

You can connect, ask questions, and get real answers. If you want to just lurk, fine. But the good stuff happens when you jump in.

Because your inbox isn't going to give you the playbooks, numbers, and shortcuts you need to stay ahead. This will. And you'll probably save time in the long run by stealing what works.