Name: AICX Live
Start: 2025-12-10T09:00:00-08:00
End: 2025-12-10T11:15:00-08:00

Welcome!

See a CX AI Agent in Action

Agenda

Select a track then click on the session to view the session.

Time PST

Section

9:00 AM - 9:15 AM

Welcome

Gabe Larsen, Dave Elkington

9:15 AM - 9:45 AM

Keynote: The Future Consumer Meets AI

Leah Johns - Head of Global Consumer Lab, Bain & Company, Dave Elkington - CEO, Signals

9:45 AM - 10:15 AM

Panel: The Great CX Reset: What AI Is Forcing Every Brand to Change

Moderator: Alex Shamir - COO & Co-Founder, Yofi, Julian Krenge - Founder & CPO, ParcelLab, Fran Brzyski - CEO, Hark, Scott Gifis - CEO, NoFraud

10:15 AM - 10:45 AM

Keynote: AI Discovery and The New CX Playbook for Commerce Brands

John LeBaron - CRO, Pattern

10:45 AM - 11:00 AM

AICX Awards Show

Award Winners, Gabe Larsen - CRO, Signals

11:00 AM - 11:15 AM

Access to On-Demand Library Opens

Access to on-demand sessions will be available until the end of day on Dec 17th, 2025 PT

On-Demand

LIVE SESSIONS

Gabe Larsen - Dave Elkington, Signals

Welcome

Keynote: AI Discovery and The New CX Playbook for Commerce Brands

Track 1

GETTING STARTED WITH AI IN CX

Tasnuva Awal - Sr. CX Manager, Dr. Squatch

Behind the Scenes with Chad: Dr. Squatch’s AI Bot

Beyond Chatbots: Why Hybrid AI Beats Prompt-Based Agents for Ecommerce CX

Beyond the Buzzword: AI’s Real Impact on Customer Experience

Building CX from the Ground Up — How to Embed Culture, Values & AI Early On

Building Modern CX Systems That Scale Trust, Not Just Efficiency

Track 2

SCALING AI: TURNING CX INTO REVENUE

Keisha Bartrem - Head of Customer Experience, Branch

Beyond Resolution: Using CX Signals & AI to Make Every Furniture Purchase a Win

Empathy and AI: Simple Modern’s Proactive CX Strategy

From Fast Fashion To Fast Answers: How AI Is Rewriting CX For Modern Brands

From Reactive to Proactive — How Daily Harvest Uses AI to Personalize Care and Prevent Churn

From Retail Roots to Omnichannel Growth: How to Turn Small-Batch Brands into Big-Channel CX Machines

Track 3

ADVANCED AI & OPERATIONAL EXCELLENCE

Cati Brunell-Brutman - Head of CX, Glossier

Beyond Makeup: How Glossier Uses AI to Enhance CX

Fraud, CX, and the New Post-Purchase Reality

Quiet Luxury and AI: Balancing Innovation and Tradition in CX

Scale CX Without Adding a Single Seat: Inside the Playbooks Modern Brands Actually Use

The AI Revolution in Consumer Electronics: A Conversation with Wyze

Track 4

VISION, LEADERSHIP & THE FUTURE OF AI

Jessica-Rose Garcia - Sr. Mgr CX & Support, OneSkin

Human-Centered Automation — Balancing Agent Efficiency and Authentic Customer Experience

Showing Up in the Age of AI: How Reviews and UGC Power Discovery in LLMs

Not an AI tool.

An AI teammate.

See Cloud Employees work

FAQ

Register, get your link, click it. That's it. No ten-step logins, no "reset your password" nonsense. We'll drop everything you need straight to your inbox.

Not everything, honestly. That's why we built a tight agenda with zero filler. If you want to skip the fluffy "future of AI" stuff and go straight to the playbooks, we'll point you there.

Nope. Join live if you want the Q&A and networking. Or binge the recordings later like it's Netflix for CX. Your call.

You can connect, ask questions, and get real answers. If you want to just lurk, fine. But the good stuff happens when you jump in.

Because your inbox isn't going to give you the playbooks, numbers, and shortcuts you need to stay ahead. This will. And you'll probably save time in the long run by stealing what works.

Agenda

Select a track then click on the session to view the session.